Most of the call issues can be fixed by doing the following:
- Close your browser and rejoin the appointment from a supported browser.
- Change your device
- For support, reach out to the phone number provided in your appointment letter.
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- My appointment was cancelled
- My appointment was auto-closed
- Still facing an issue?
- My appointment was marked DNA
- Appointment link expired
- I received an appointment invite link
- What happens to my video recording?
- Is eClinic secure and private?
- Do I get a prescription after the appointment?
- Why am I in a waiting room?
- Can I close/minimize my browser while at waiting room?
- Screen showing me Waiting room active
- Timer not working on my waiting room
- Can I take a regular incoming call while the video call is happening?
- My video stopped while accessing chat?
- My video stopped while Clinician ends screenshare?
- Can I still join the appointment if I am late?
- I have missed my appointment.
- Where is my health information stored and used for?
- Known Issues (IOS)
- I got disconnected from the call?
- Unable to access location?
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- What is Translated Conversation?
- Best Practices for Translation
- What are the supported languages?
- How do I input my content for translation?
- My local language is not listed?
- Can I access Translation Conversation with other features on call?
- Can I use Translation Conversation again if already used within the consultation?
- I have selected wrong language; how do I change my language?
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