New Articles | Patient Troubleshooting Guide

Device/ Browser Issues

Created On: 03/26/2020
Camera or Microphone Issues

Created On: 03/26/2020
Quick Call Guide

Created On: 03/26/2020
Problems Connecting

Created On: 03/26/2020
FAQs

Created On: 03/26/2020
I can't see or hear myself

Created On: 03/20/2020 in Camera or Microphone Issues

After joining the call, if you are unable to see yourself on the screen or hear, check the following: If an external camera/mic is connected, check if it is plugged in properly. If multiple cameras/mics are available, make sure that the correct c...
What browser should I use?

Created On: 03/20/2020 in Device/ Browser Issues

Use one of the following browsers to access eClinic: Operating System Browser Windows Google Chrome, Microsoft Edge, Opera, Brave(Beta) and Mozilla Firefox Mac Apple Safari and Google Chrome Android Google Chrome, Microsoft Edge...
The doctor or nurse can't hear me

Created On: 03/20/2020 in Camera or Microphone Issues

If the clinician is unable to hear you while you are on the call, check the following: If an external mic is connected, check if it is plugged in properly. Make sure that the correct microphone is selected. Check microphone permissions. Make su...
I can't hear the doctor/nurse

Created On: 03/20/2020 in Camera or Microphone Issues

Check the following issues if you are unable to hear the clinician: Check if the device's volume is at an audible level. If an external speaker is connected, check if it is plugged in properly. Check speaker permissions. Make sure that the ...
Having issues with call quality?

Created On: 03/20/2020 in Problems Connecting

Check the following if you face issues with call quality: Refresh your browser. Check your device and internet connection. Run a network speed test at http://speedtest.net or https://fast.com . Recommended speed is 1Mbps for both upload/down...