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Created On: 03/27/2020
in FAQs Patient can join the appointment once he or she receives the appointment invite link through SMS/email. Make sure you join the appointment immediately after receiving the invite as the clinician would be waiting for you to join the video call.
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Created On: 06/11/2020
in FAQs Should a prescription be required following your video consultation, the clinician will arrange for this to be sent to the hospital pharmacy, who will let you know when it is ready for collection, or they will write to your GP who will arrange a ne...
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Created On: 06/11/2020
in FAQs Your video consultation takes place under the same principles as if you had seen the clinician face to face, your privacy and dignity will be respected at all times. The clinician will be in quiet, private room and we would ask that you also e...
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Created On: 06/11/2020
in FAQs Should your video consultation be recorded, the recording, any snapshots, annotations or notes, will be stored and used in line with your hospitals patient healthcare record policy. If you have any questions, please contact the hospital direct...
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Created On: 07/28/2020
in Device/ Browser Issues Before joining the video call, you will be prompted to test your device. Performing this test in advance gives you reassurance that your video consultation will take place seamlessly, by checking your device, browser, camera, microphone,...
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Created On: 07/28/2020
in FAQs It is recommended to stay on the waiting room page until the Clinician joins the call. However, you can choose to close/minimize the browser and come back at the time of your appointment. If you have closed the browser, you can simply click on the a...
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Created On: 07/28/2020
in Device/ Browser Issues We strongly recommend that you complete the entire process of device testing to avoid any issues whilst on the call. If you need to stop the test, close the browser and rejoin the link.
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Created On: 07/28/2020
in FAQs The waiting room is a temporary waiting area for patients, where you can wait for the Clinician to join the video appointment. Whilst in the waiting room, you can test your device and see approximately how much time there still is before the a...
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Created On: 07/28/2020
in Device/ Browser Issues Device test can be done multiple times from the time you receive the invitation link to joining the call. Click on Test Now to retest your device. It is recommended that you perform a test just before the call. The View Test Result will &n...
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Created On: 07/28/2020
in FAQs Waiting room can only be opened in one browser at a time, to resolve this close the current/previous browser and refresh your browser.