I can't hear the doctor/nurse

Check the following issues if you are unable to hear the clinician:

  • Check if the device's volume is at an audible level.
  • If an external speaker is connected, check if it is plugged in properly.
  • Check speaker permissions.
  • Make sure that the correct speaker/headset is selected.
  • Refresh the page to reconnect to the audio.

You can check the hardware requirements for micro phone and speaker from the below table.

Speaker & Mic
Windows Any built-in or standalone 
macOS Any built-in or standalone 
AndroidAny built-in or standalone 
Apple iOSAny built-in or standalone