The doctor or nurse can't hear me

If the clinician is unable to hear you while you are on the call, check the following:

  • If an external mic is connected, check if it is plugged in properly.
  • Make sure that the correct microphone is selected.
  • Check microphone permissions.
  • Make sure the microphone isn't muted. If you speak while on mute then a  notification "You're muted. Unmute to speak" is displayed.

You can check the hardware requirements for the microphone and speaker from the below table.

Speaker & Mic
Windows Any built-in or standalone 
macOS Any built-in or standalone 
AndroidAny built-in or standalone 
Apple iOSAny built-in or standalone