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Last Updated: 02/07/2022
in FAQs You will receive the following notification if the appointment is active on another browser, asking if you want to join from the current browser. If you choose to proceed in a new browser/tab, you will be disconnected from the older browser session....
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Last Updated: 04/17/2020
in Device/ Browser Issues Supported devices Smart phone Tablet Laptop Desktop computer Make sure that your device (laptop, desktop, smartphone, or tablet) meets the following criteria: Operating System Version Model Windows 7, 8.x, 10 or later macOS ...
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Last Updated: 11/17/2022
in Device/ Browser Issues Before joining the video call, you will be prompted to test your device. Performing this test in advance gives you reassurance that your video consultation will take place seamlessly, by checking your device, browser, camera, microphone,...
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Last Updated: 03/16/2022
in Problems Connecting If you are having problems connecting to a call and there is a firewall blocking the connection, the following message is displayed. You need to try a different network that does not have a firewall preventing the connection. If you continue to ...
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Last Updated: 02/08/2021
in FAQs Whilst on a video call you can still receive incoming phone calls. However, during your consultation we request you ignore or reject the non-urgent incoming call to your mobile. If the call appears urgent, please inform the clinician before ...
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Last Updated: 09/16/2022
in Camera or Microphone Issues If the clinician is unable to hear you while you are on the call, check the following: If an external mic is connected, check if it is plugged in properly. Make sure that the correct microphone is selected. Check microphone permissions. Make su...
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Last Updated: 03/27/2020
in FAQs Patient can join the appointment once he or she receives the appointment invite link through SMS/email. Make sure you join the appointment immediately after receiving the invite as the clinician would be waiting for you to join the video call.
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Last Updated: 02/08/2021
in FAQs You need to be logged into the patient application a couple of minutes before your appointment so you’re ready to join the appointment when it starts. If you miss your appointment you will be marked as a "Did Not Attend (DNA)" . ...
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Last Updated: 06/11/2020
in FAQs Should your video consultation be recorded, the recording, any snapshots, annotations or notes, will be stored and used in line with your hospitals patient healthcare record policy. If you have any questions, please contact the hospital direct...
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Last Updated: 06/01/2022
in Camera or Microphone Issues If you have denied camera and mic permissions, follow the steps given on your screen to reset the permission. For Android Devices For Safari and Mozilla browsers These browsers tend to ask for ca...