-
Last Updated: 12/12/2022
in Translation While on an ongoing call with the Clinician, where you have previously enabled translation by choosing a preferred language. At any point throughout the call you can switch over to a language of your preference. Please follow the instructions to cha...
-
Last Updated: 12/09/2022
in Camera or Microphone Issues Check the following issues if you are unable to hear the clinician: Check if the device's volume is at an audible level. If an external speaker is connected, check if it is plugged in properly. Check speaker permissions. Make sure that the ...
-
Last Updated: 11/17/2022
-
Last Updated: 11/17/2022
in Device/ Browser Issues Before joining the video call, you will be prompted to test your device. Performing this test in advance gives you reassurance that your video consultation will take place seamlessly, by checking your device, browser, camera, microphone,...
-
Last Updated: 09/16/2022
-
Last Updated: 09/16/2022
in Camera or Microphone Issues If the clinician is unable to hear you while you are on the call, check the following: If an external mic is connected, check if it is plugged in properly. Make sure that the correct microphone is selected. Check microphone permissions. Make su...
-
Last Updated: 09/16/2022
in Camera or Microphone Issues If you are unable to see the host while on the call, do the following: Check your internet connection. Refresh the browser tab. If the internet connection is poor, eClinic might turn off the video streaming and provide only audio output to make ...
-
Last Updated: 07/14/2022
in Quick Call Guide What to do to prepare for your appointment call. Choose a private space with good connectivity. Make sure your device's mic and camera are working correctly. Choose a less busy background for your call. Use a supported browse...
-
Last Updated: 07/14/2022
-
Last Updated: 07/14/2022
in Camera or Microphone Issues If you have a bad network, you can be put into the audio fallback mode, which hides the video and keeps the call going in audio mode. In such circumstances, a warning indicator appears on your tile, indicating audio fallback mode, which can be hover...