-
Last Updated: 11/24/2020
in Translation Yes, you can access Translation Conversation along with other features like annotation, screen-share, auto-read etc. while on a call.
-
Last Updated: 09/16/2022
in Camera or Microphone Issues If the clinician is unable to hear you while you are on the call, check the following: If an external mic is connected, check if it is plugged in properly. Make sure that the correct microphone is selected. Check microphone permissions. Make su...
-
Last Updated: 12/09/2020
in Translation We offer a wide range of language selection for translation. Users (Clinician and Patient) can communicate between themselves in their preferred language and translate their conversation to as many as 112 global languages , including scripts like A...
-
Last Updated: 11/03/2021
in FAQs IOS 15 Issues If you hear feeble voice from other participants while on a call, please connect to headphones. If you hear stuttered audio on receiving a phone call during video call on eClinic app, please notify the host. If you us...
-
Last Updated: 12/09/2022
in Camera or Microphone Issues Check the following issues if you are unable to hear the clinician: Check if the device's volume is at an audible level. If an external speaker is connected, check if it is plugged in properly. Check speaker permissions. Make sure that the ...
-
Last Updated: 03/27/2020
in FAQs Patient can join the appointment once he or she receives the appointment invite link through SMS/email. Make sure you join the appointment immediately after receiving the invite as the clinician would be waiting for you to join the video call.
-
Last Updated: 01/31/2022
in FAQs If your appointment link has expired, call the number or send an email to the contact information displayed on your screen. ...
-
Last Updated: 02/08/2021
in FAQs While on a video call appointment, if the video is stopped while using chat feature you can refresh the page, the video call would automatically resume. This issue is currently observed on IOS 14 version/Apple Hardware.
-
Last Updated: 09/16/2022
in Camera or Microphone Issues If you are unable to see the host while on the call, do the following: Check your internet connection. Refresh the browser tab. If the internet connection is poor, eClinic might turn off the video streaming and provide only audio output to make ...
-
Last Updated: 01/31/2022
in FAQs If your appointment has been cancelled, a page saying "Appointment Cancelled" will be shown. For support, reach out to the phone number provided in your appointment letter. ...